RETURNS
Please take care when trying on your items as we do not accept returns with snags, tears, make up, tan marks or damage in line with our policy. All items must be returned to us undamaged, in their original packaging with all labels and safe tape fully intact.
You have 14 days from receiving your order to register a return, and any items sent back must be received by us within 28 days of when they were first received by you.
The below returns portal is for orders shipped to the KSA. For all other orders, please see below. Please ensure you have read our Returns Policy before registering your return.
Unsure which returns portal to use?
Check your order number here.
5 Simple Steps
Step 1
Begin by entering your order number and email address on our returns portal.
Step 2
Select the item from your order that you wish to return and choose a return reason.
Step 3
Choose your preferred return method.
Step 4
Confirm you are happy with the details provided.
Step 5
Check your email for your QR code, take this and your parcel to your local Post Office.
RETURNS FAQ
RETURNS POLICY
Items must be returned in their original condition, unworn and with all their tags and protective strips intact.
Returns of pierced earrings and/or cosmetic products will not be accepted under any circumstance.
Unfortunately, due to health and hygiene regulations we do not offer returns or exchanges for any Levante hosiery due to selection error or change of mind.
Bikini bottoms and swimsuits must be tried on over underwear and the hygiene strip must be intact when returning otherwise, it will not be accepted.
We accept NOOD and BOOMBA underwear solutions, and non-pierced jewellery on the condition that they are returned unworn, unused and in the same condition they were received, with their packaging unopened.
When trying on shoes, please stand on a carpeted floor to protect their soles. If shoes are returned with marks or without the outsole’s protective seals, they will not be accepted.
We have made every effort to display the colours of our items as accurately as possible. However, we cannot guarantee that the shade displayed on your computer monitor, tablet or mobile device will be completely accurate.
We reserve the right not to accept a return if the item shows signs of wear, damage or alteration from its original condition.
DO I HAVE TO PAY TO RETURN AN ITEM?
You are responsible for arranging the shipment and covering the fees. No fees are deducted from your refund.
CAN I RETURN MULTIPLE ORDERS IN ONE PARCEL?
Unfortunately, separate orders cannot be returned together in one parcel. Please return each order separately.
I RECEIVED A FAULTY ITEM. WILL I BE CHARGED FOR THE RETURN?
In the rare occasion that this happens, please get in touch with our team within 24 hours of receiving your item. Our Customer Care team will be in touch and get this resolved for you.
WHEN WILL I RECEIVE MY REFUND?
Once we have received your parcel, please allow up to 10 working days for us to process your refund to the original payment method minus the return shipping fee. Refunds can take 5-10 working days to show in your account depending on your payment provider. Please contact your payment provider for more information.
We will send you an email when your return has been processed. We will notify you if any items are rejected as return as they are deemed in unsaleable/ineligible for refund. Please make sure you’re only returning items that are eligible for refund.
Please note that we cannot be held responsible for any lost parcels. We advise that you keep hold of your returns tracking number until your refund has been processed.
CAN I EXCHANGE AN ITEM?
At this moment, we don’t offer exchanges, but we’re always working on new solutions to offer our customers.
WHAT ITEMS ARE NOT RETURNABLE?
We can only accept items returned in their original condition, unworn and with all their tags and/or hygiene strips intact.
The following items cannot be returned:
- Pierced jewellery
- Cosmetics
