RETURNS
Please take care when trying on your items as we do not accept returns with snags, tears, make up, tan marks or damage in line with our policy. All items must be returned to us undamaged, in their original packaging with all labels and safe tape fully intact.
Any items sent back must be received by us within 28 days of when they were first received by you.
Returns from international destinations will take longer to be received.
Unsure which returns portal to use?
Check your order number here.
The below returns portal is for orders shipped to the KSA. Please see our returns policy bellow for all other orders.
Please ensure you have read our Returns Policy before registering your return.
5 SIMPLE STEPS
Step 1
Begin by entering your order number and email address on our returns portal.
Step 2
Select the item from your order that you wish to return and choose a return reason.
Step 3
Choose your preferred return method.
Step 4
Confirm you are happy with the details provided.
Step 5
Check your email for your QR code, take this and your parcel to your courier drop off or wait for the courier to collect.
RETURNS FAQ
DO I HAVE TO PAY TO RETURN AN ITEM?
For returns from Saudi Arabia, a subsidized return shipping label fee will be deducted from your final refund. The fee is processed through our returns policy when you start the returns process. If you’d like to return an item from anywhere else in the world you are responsible for arranging the shipment and covering the fees (Including customs and duties). No fees will be deducted from your refund.
CAN I RETURN MULTIPLE ORDERS IN ONE PARCEL?
Unfortunately, orders cannot be returned together in one parcel. Please return each order separately. Failure to do so will still result in multiple return fees for each order, and a delay to your overall return being processed.
I RECEIVED A FAULTY ITEM. WILL I BE CHARGED FOR THE RETURN?
In the rare occasion that this happens please get in touch with our team within 24 hours of receiving your order. Our Customer Care team will investigate and resolve this for you.
WHEN WILL I RECEIVE MY REFUND TO STORE CREDIT?
Once we have received your parcel, please allow up to 10 working days for us to process your refund or credit. Your credit will be applied to your Club L London account instantly once processed and will expire after 2 years. You will not be able to request a refund to your original payment method once selected. Terms and conditions apply.
Please note that we cannot be held responsible for any lost parcels. We advise that you keep hold of your returns tracking number until your refund has been processed.
REFUND TO ORIGINAL PAYMENT METHOD?
Once we have received your parcel, please allow up to 10 working days for us to process your refund or credit. Refunds can take 5-10 working days to show in your account depending on your payment provider. Please contact your payment provider for more information.
We will send you an email when your return has been processed. We will notify you if any items are rejected if they are deemed unsaleable/ineligible for refund or credit. Please make sure you’re only returning items that are eligible for a refund.
Please note that we cannot be held responsible for any lost parcels. Weadvise that you keephold of your returns tracking number until your refund has been processed.
CAN I EXCHANGE AN ITEM?
At this moment, we don’t offer exchanges, but we’re always working on new solutions to offer our customers.
HOW DO I FIND MY STORE CREDIT?
Your store credit is easy to find! Just log into your account using the email address used when placing an order. Whilst at checkout you will be able to use your balance against your new order.
WHAT ITEMS ARE NOT RETURNABLE?
We can only accept items returned in their original condition, unworn and with all their tags and/or hygiene strips intact.
We following items cannot be returned:
- Pierced Jewellery
- Cosmetics
- Underwear Solutions
RETURNS POLICY
View our full Returns Policy here.
MORE QUESTIONS?
For any more questions abouts returns, please see the returns category in our Help Centre, or contact our Customer Care Team
14 DAY RETURNS
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