Refund policy
Our Returns Policy applies to all purchases made on Club L (Retail) Ltd (T/A Club L London) and are incorporated by reference in these Terms.
Returns Policy
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If you are not entirely satisfied with the product purchased, you can return within the ‘cooling off’ period of 14 days for a refund.
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You may decide whether to return an item to us for a refund but your return must be post-marked (in the mail) within 14 days of receiving your order.The value of the refund is limited to the total cost of the returned item(s).
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Please note that when you return an item, a fee of £1.95 will be deducted from the total refunded amount. We charge this fee per parcel returned, so please ensure you return all the items from your order in the same parcel to avoid being charged twice. This applies to UK orders only.
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If you wish to return a Product to us, either under the rights provided by the Regulations or if you believe the Product is damaged or is the subject of a fault, and you are relying upon your statutory rights and/or you believe that the Product is covered by our warranty, you should not make further use of the Product. Use of the product can in circumstances outside of the Regulations lead to a reduction in the amount of refund you may be entitled to.
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To initiate a return within 14 days of the receipt of your goods, the following process must be followed: To initiate a return within 14 days of the receipt of your goods, please head to: https://clubllondon.sa/pages/returns; address your package after receiving details from us as to the returns address and contact us if your item is faulty/wrong.
Quality checking/assessment will take place once the item(s) are received.
Once received and checked you will receive an email (quoting your Returns reference number) which will confirm any further course of action if necessary.
We will refund any money received from you equivalent to the full cost of the item(s). Refunds can only be issued using the same method originally used by you to pay for your purchase (i.e. Card, Paypal, Klarna, Clearpay).
